AI agent
An AI agent that answers like your best teammate.
It learns from your website, files and FAQs, answers customers day and night, and hands the chat to a person the moment it should.
Knowledge
Learns from what you already have.
Point it at your web pages, upload files, paste answers or add questions and answers. It only answers from what you gave it.
- Web pages, files, FAQs and plain text
- A list of the questions it couldn’t answer, so you can teach it
- Try any question in the preview before customers do
Hand-over
Knows when a person should take over.
When the customer asks for a person, when it isn’t sure or when the customer is upset, it passes the chat to your team, with a short summary.
- Asks for an e-mail first, so nobody gets lost
- Nobody free? It opens a ticket with the whole chat
- A teammate who writes in the chat takes it over
Skills
Does small jobs, not just answers.
Describe a job in plain words: ask for an order number, look it up in your system and reply with what it finds. The AI agent follows it in every chat.
- Skills you describe in your own words
- Calls your system and replies with its answer
- Recommends products from your catalog as cards
- Looks at pictures customers send
Your voice
Sounds like your company.
Choose the tone, the length of its answers and the language, add a few words about how you speak, and pick the AI provider you trust.
- Friendly, professional, casual or formal
- Answers in the customer’s language
- OpenAI, Google Gemini, Mistral, Groq, DeepSeek, xAI or any compatible service
Questions
Does it make things up?
It answers from the knowledge you add. When it doesn’t know, it says so and offers a person, and the question shows up in your list of unanswered questions.
What does it cost to run?
You bring the key of the AI provider you choose, so you pay that provider for what it uses. Usage per feature is shown in Settings.
Can I try it without a key?
Yes. Without a key it runs in demo mode and answers by matching your knowledge, so you can set everything up first.
Ready to talk to your visitors?
Tell us about your website and your team. We’ll help you set up XenChats.