Automation
Routine work on autopilot.
Decide once what should happen, and XenChats does it in every chat and ticket.
Workflows
When this happens, do that.
A chat starts, a customer writes about a refund, a rating comes in: tag it, set the priority, send a message, open a ticket, e-mail someone or call your system.
- Conditions with all or any
- Waits between steps
- Templates, a dry run on a real chat and a log of every run
Routing
The right chat to the right person.
Automatic or manual assignment, chat limits per person, teams with primary and backup agents, and rules by page or country.
- Unanswered chats move on after a while
- Quiet chats stop counting toward the chat limit
- Working hours for when you’re away
Small helpers
The little things, handled.
Canned responses that tag the chat, “thanks for waiting” and “are you still there?” messages, transcripts by e-mail and data that cleans itself up on schedule.
Ready to talk to your visitors?
Tell us about your website and your team. We’ll help you set up XenChats.