Live chat pricing
with AI Agents included

Essential is for small teams earning their first revenue from chat: it includes 1 AI Agent, 50 live visitors tracked and 60 days of conversation and file history. Growth is for scaling teams that want chat to drive revenue: 400 live visitors tracked, chat supervision, shared canned responses, team performance reports and unlimited conversation and file history. Enterprise is a custom offer for teams that need their own limits; request a call and we’ll put it together with you.

You can try Essential or Growth free for 3 days. During the trial you have the whole plan: add the chat to your website, invite your teammates and answer real chats. After 3 days XenChats is a paid subscription on the plan and billing period you choose, and your chats, customers and settings stay where they are.

All prices are per user per month. Annual billing is paid for 12 months in advance; monthly billing is paid month by month and can be canceled anytime. Essential is $19 per user per month on annual billing ($228 per user for the year) or $25 on monthly billing, so annual billing saves about 24%. Growth is $79 per user per month on annual billing ($948 per user for the year) or $99 on monthly billing, so annual billing saves about 20%. A team of five on Growth pays $1,200 less over a year with annual billing.

Three users on Essential: $57 a month on annual billing (paid for the year in advance) or $75 a month on monthly billing. Three users on Growth: $237 a month on annual billing or $297 on monthly billing. Ten users on Growth: $790 a month on annual billing or $990 on monthly billing. For any other team, use the plan builder above.

Yes. Prices are per user per month, and each person who signs in to answer chats or tickets is a user. You can start with a single user, and Essential and Growth don’t cap the number of users. If your team needs its own usage limits, ask us for an Enterprise offer.

You do, directly to the AI provider you choose. XenChats doesn’t sell AI usage: in Settings › AI provider you pick a provider, paste your own key and the AI Agent, AI Copilot, reply suggestions and summaries run on it. The provider bills you for what it uses, and the page shows how to get a key, step by step. Without a key the AI features run in demo mode.

The AI provider you connect bills you for the AI it runs, and text messages go through your own Twilio account, which Twilio bills you for. Prices on this page are shown before tax.

Prices on this page are shown before tax. Where we are required to collect sales tax, VAT or a similar tax, it is added to your invoice according to where your business is located.

You can cancel anytime from Settings › Billing in the app. Your plan stays active until the end of the period you paid for and is not renewed after that. Monthly plans have no long-term contract; annual plans run for the 12 months you paid for. You change your plan, your billing period and your number of users yourself in Settings › Billing; changes are prorated on your next invoice. Payments are not refunded; see our Refund Policy.

A check is a feature the plan has, a dash is one it doesn’t, and a number or size is the plan’s limit. “Live visitors tracked” counts the visitors you can watch at one time. Reply suggestions, AI text edits, workflow executions and API calls are counted per month. Limits on teams, workflow rules, campaigns and API calls belong to the whole account, not to each user.

Every plan includes the website chat widget and the chat page, SMS through your Twilio account, the inbox with tickets, the AI Agent and AI Copilot, workflows, the web app (which also installs as an app on Windows and Mac), the MCP server and the API. See the comparison table for each plan’s history, routing, reporting and security features.

Yes. Multiple website support is in every plan, so one account can run the chat on several websites. Multilingual support is in Growth and Enterprise.

The website chat widget is in every plan, with widget translations, a live editor, dark mode and your own logo. Installing it takes a few minutes with one line of code, or with a guide for WordPress, Shopify, Webflow, Wix, Squarespace and Google Tag Manager. See the install guide for step-by-step instructions.

Enterprise includes everything in Growth, plus tailored workflow automation, connections to your own systems, flexible scaling and usage limits, a white-label widget and audit logs. To get a quote, request a call and we’ll work out users, usage and integrations with you.

Annual billing is the way to pay less: Essential drops from $25 to $19 per user per month (about 24% less) and Growth from $99 to $79 per user per month (about 20% less).

By card. Payments are processed by Stripe, and your full card number never reaches XenChats. A subscription renews by itself at the end of each billing period until you cancel, so your chat doesn’t stop. All prices are in US dollars. See our Terms of Service.