Refund Policy

Tasdemir LLC (“XenChats”, “we”, “us”, “our”) — 243 Harmony Lake Drive, Canton, GA 30115, USA — info@xenworker.com

Try It Free First

Every new XenChats account starts with a free trial of 3 days, so you can try XenChats with your own website and team before you pay. When the trial ends, XenChats is a paid subscription on the plan, billing period and number of users you choose. Prices are on our pricing page; payments are processed by Stripe.

All Sales Are Final

XenChats is a subscription service. All charges — the first payment, every renewal and users you add — are final and non-refundable once processed. That means:

• no refund for unused days in a billing period after you cancel;
• no refund after a renewal charge has gone through, including a renewal you forgot to cancel;
• no prorated credit for partial months or years, or for users you remove during a period;
• no refund because a feature did not meet your expectations, was changed, or depends on a third-party service that changed — you can try XenChats free before you pay;
• no refund for downtime, slowness or a security incident; our Terms of Service contain no uptime guarantee and limit our liability.

By starting a paid subscription you acknowledge and accept this policy.

Nothing in this policy limits a right to a refund that applicable law grants and that cannot be waived by contract; where such a law applies, we honor it.

Cancel Any Time

You may cancel at any time, without a fee or penalty:

• In the app: go to Settings › Billing and cancel your subscription. It takes effect at the end of the paid period.
• By e-mail: write to info@xenworker.com from the e-mail address of the account owner, naming the account. We aim to confirm within 2 business days; the cancellation takes effect at the end of the paid period regardless of when we confirm it.

What happens when you cancel:

• Your subscription stops renewing. You will not be charged again.
• You keep XenChats until the end of the period you already paid for.
• When that period ends, your account may be paused (not deleted). We keep its data for at least 30 days; during that time you can start a new subscription or ask us for an export of your chats, tickets and customer records.
• After that, your data may be permanently deleted. Deletion cannot be undone.

In short: you keep what you paid for, and you are not charged again after you cancel.

Automatic Renewal

A paid subscription renews automatically at the end of each billing period at the then-current price: monthly plans every month, annual plans every year. Today Essential costs $19 per user per month billed annually or $25 billed monthly, and Growth $79 per user per month billed annually or $99 billed monthly. To avoid a renewal charge, cancel before your renewal date. Where the law requires it, we remind you before an annual renewal.

Payment Disputes

If you have a question about a charge, e-mail us first and give us 10 business days to resolve it. If you open a dispute or chargeback with your bank instead, the subscription that the disputed payment covers may be suspended while the dispute is open; if the dispute is decided in our favor it is reinstated; if it is decided against us the subscription ends, the disputed amount and any dispute fee become due, and we may decline future service. We may give the card issuer the records of your account, your subscription and your acceptance of our Terms.

Contact

Tasdemir LLC — 243 Harmony Lake Drive, Canton, GA 30115, USA — info@xenworker.com. We aim to reply within 2 business days.